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FAQ’S

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Shipping

+ - WHAT ARE YOUR SHIPPING RATES?
Our shipping rates are calculated live at checkout.
Orders €75 and above ship free in Ireland.
+ - WHAT IS YOUR RETURN/EXCHANGE POLICY?
Our work is 100% handcrafted. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. Due to the handmade nature of our products, all sales are final on wholesale orders. No returns or exchanges will be offered on the basis of product scent. Rowan Beg does not replace, refund, or exchange products that have been purchased from one of our retail partners. Rowan Beg is not responsible for any damages that occur once you have taken ownership of the product.
+ - DO YOU HAVE RUSH SHIPPING OPTIONS?
If you require your order to be expedited and you need it to reach the recipient by a particular date, please
email us at hello@rowanbegdesigns.com and we will do our very best to meet your needs.
+ - DO YOU OFFER INTERNATIONAL SHIPPING?
Yes. Our shipping rates are calculated at checkout.
+ - WHAT DO I DO ABOUT A LOST OR DAMAGED ORDER?
If you suspect your order has been incorrectly delivered or lost, please reach out to us and we will contact the courier. We will look into the issue and assess if a replacement order needs to be sent. Rowan
Beg is not responsible for lost or stolen packages once they are received at your location; please ensure
your orders are delivered to a safe location. Rowan Beg is not responsible for incorrectly shipped orders if
the wrong address is input at checkout.
All claims for damages must be reported to Rowan Beg within 48 hours of receipt of merchandise.
Providing supporting photos/documentation is required for all damages. After a review of your request, we
will either replace the damaged / missing goods or process a refund to your card. Only the exact items from
the original order can be replaced.
Shipping and handling fees are not refundable. Rowan Beg does not replace, refund, or exchange products
that have been purchased from one of our retail partners. Rowan Beg is not responsible for any damages
that occur once you have taken ownership of the product.
+ - HOW SOON WILL MY ORDER SHIP?
WE SHIP ORDERS MONDAY AND WEDNESDAY. ORDERS SHIP 1-5 BUSINESS DAYS AFTER THEY ARE PLACED. ORDERS ARE NOT SHIPPED ON SATURDAYS, SUNDAYS, OR BANK HOLIDAYS. ONCE YOUR
ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFICATION. IF FOR SOME REASON YOU DON’T RECEIVE THIS INFORMATION PLEASE GET IN TOUCH WITH US. WE DO NOT SHIP IN EXTREME TEMPERATURES (BOTH HOT AND COLD) AS IT MAY DAMAGE OUR HANDCRAFTED PRODUCTS. IF EXTREME WEATHER OCCURS AND WE MUST HOLD YOUR SHIPMENT, WE WILL NOTIFY YOU BY EMAIL.

Ordering

+ - WHY IS THE SCENT I’M LOOKING FOR NOT IN THE WEB STORE?
Over time we may choose to discontinue a particular fragrance in order to make room in our collections for new things! If a scent isn’t depicted on our website it most likely means we no longer make it. We don’t keep stock of discontinued items and they are not available by special order.
+ - I’M NOT ABLE TO ORDER THE QUANTITY OF PRODUCT I WANT, WHAT CAN I DO?
Since we’re making handmade products with limited quantities being reserved for our webstore sales, we may run into a shortage of a particular item. Stock gets updated daily after current orders are shipped, so you may want to check back for more stock. You can also reach out to us if you are seeking a particular quantity and we can look into it for you!
+ - I’M HAVING TROUBLE PLACING AN ORDER, CAN SOMEONE HELP ME?
Absolutely—just email us at hello@rowanbegdesigns.com and we can help you with your order!.
+ - DO YOU OFFER BULK DISCOUNTS?
For orders of 100 units and up, please reach out to us.
+ - DO YOU OFFER SAMPLES?
We do not offer samples.
+ - DO YOU HAVE ANY DISCOUNT CODES OR WEB SALES?
The best way to find out about upcoming sales is to sign up for our mailing list! We keep emails to a minimum of a few per month or less, and you’ll be the first to know of any discounts. We do sometimes advertise sales on our Instagram account as well.

General

+ - WHERE DO YOU MAKE YOUR PRODUCTS?
All of our candle products are hand crafted in the Connemara.
+ - IS THE STUDIO OPEN TO THE PUBLIC?
At this time we are not open to the public.
+ - DO YOU PRIVATE/WHITE LABEL YOUR PRODUCTS?
Yes, we do have a white label service available. Please email us for further details.
+ - DO YOU OFFER WHOLESALE?
Yes! Please email us for further details.
+ - WHERE CAN I BUY ROWAN BEG DESIGNS LOCALLY?
Please visit our Stockists link to see which stores in your area carry our products. Since we don’t monitor our retailer’s stock, you will need to reach out to them if you are looking for a particular product.

Product

+ - HOW SUSTAINABLE IS YOUR BRAND?
Sustainability is at the heart of all of our designs. Our glass jars and handcrafted from recycled glass, our concrete candles are package free. We use natural soy wax and cotton wicks. We do not use plastic in any of our products. Our shipping nuggets and bubble wrap is biodegradable. These are the 5 words we design by: Recycled, Sustainable, Biodegradable, Natural, Recyclable.
+ - ARE ROWAN BEG PRODUCTS ORGANIC?
We don’t describe ourselves as an organic, but we offer the highest-quality ingredients possible for our products. Our candles use a combination of high-grade perfumery oils and pure essential oils. This allows us to have a greater range of fragrances in our palette and provide more fragrance throw when you burn our candles at home. We only use natural soy and vegetable-based waxes with no additives and no added paraffin wax.
+ - HOW SHOULD I BURN AND CARE FOR MY CANDLE?
On the first lighting, burn your candle for one hour for each inch of its diameter until you have a full melt pool. Candles have a “memory”, so the first few burns will influence how it burns in the remainder of its life. By allowing your candles to have a “memory burn”, you are actually increasing the candles burn time, and by allowing a full melt pool to form from edge to edge of the jar, you increase the scent throw. Additionally,
at each subsequent lighting you should trim the wick to 1/4″ for best quality.
+ - CAN THE CANDLE GLASS BE REPURPOSED OR RECYCLED?
Yes! We design our vessels to be repurposed once your candle has burned through. Both collections have been designed with repurposing in mind and can be used for a vast variety of things around your home.
Our small votive glasses should only be reused for decorative, non-food use.
To clean and reuse your jar, gently scrape out any excess dried wax and hand wash with hot soapy water.
+ - HOW FRAGRANT ARE ROWAN BEG CANDLES?
We design our fragrances to enhance your space without being overpowering. Scent throw will be dependent on the size of the candle, fragrance type, as well as the size of the room you are burning it in.
+ - What is the shelf life of a candle?
We recommend burning your candles within a year of purchase, however a candle can live on indefinitely—it just will need to warm up again after being lit and fragrance may fade after two years of shelf life.
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